FAQ
Frequently asked questions
about our locksmith
Everything about response times, costs, our method and burglary protection. Can't find your question? Call or message us, we are available 24/7.
- Damage-free opening
- Local locksmith
- Available 24/7, weekends too
- Price up front
General service & emergencies
How quickly can a locksmith in Heerlen be there in an emergency?
For emergencies such as a lockout we are usually anywhere in Heerlen, Hoensbroek, Kerkrade and Landgraaf within 20 to 30 minutes. In the rest of our service area, up to about 30 km around Heerlen, it takes a little longer.
Is the locksmith in Heerlen available at night and at weekends?
Yes, we run a 24/7 emergency service. You can call us day and night, at weekends and on public holidays for immediate help.
Are you a real local locksmith from Heerlen or a national call centre?
We are a local company from Heerlen and Parkstad. Our locksmiths live and work nearby, so we arrive quickly and charge no agency fees.
Costs & payment
How much does a locksmith in Heerlen cost?
Door opening starts from €99 and car lockouts from €99. A new SKG** (2-star) cylinder starts from €89, an SKG*** (3-star) cylinder from €129. Multipoint locks are priced on request. The call-out fee is €40. Evenings, nights and weekends carry a surcharge; you always hear the exact price up front.
Do you charge a call-out fee?
Yes, the call-out fee is €40, a fixed amount. If you cancel an emergency job more than 10 minutes after calling us, we charge this €40 call-out fee.
Can I pay by card or do I need cash?
You can pay easily and securely by card on the spot. You receive an invoice including VAT straight away.
Can I get the price confirmed in advance?
Yes. Before our locksmith starts you hear the exact price. If you like, we confirm it in advance via WhatsApp or text message.
Method & damage
Will my door or lock be damaged when it's opened?
In almost all cases, no. We open a slammed door with professional tools completely without damage. Only if the door is locked and the key is lost does the cylinder need to come out; we replace it immediately.
What should I do if my key is still in the lock on the inside?
Don't panic and don't start drilling. Our locksmiths have special techniques to open the door without damage, usually within minutes.
Can you open uPVC doors and multipoint locks?
Yes, our locksmiths are trained for modern locking systems. We open and replace three-point and multipoint locks and cylinders in uPVC and aluminium doors.
Security & insurance
Do you fit locks that meet the Police Secure Housing standard?
Yes, we only fit SKG-certified locks (two or three stars) that meet the requirements of the Dutch Police Secure Housing standard (Politiekeurmerk Veilig Wonen).
Can you repair burglary damage straight away?
Has your home been broken into? We come right away for emergency repair. We fix the damage or fit a safe temporary solution, so you can sleep soundly again.
Will my insurance cover the locksmith's costs?
Repairing burglary damage is usually covered by your home insurance. If you locked yourself out or lost your keys, the costs are usually your own.
Can all the doors in my home use one key?
Yes, we can fit keyed-alike cylinders. You then need just one key for the front door, back door and shed or garage.
Cancellation & certification
What if I cancel an emergency job?
If you cancel an emergency job more than 10 minutes after calling us, we charge the €40 call-out fee. This applies to emergency jobs only. Cancel within 10 minutes and you pay nothing.
What is the difference between SKG** and SKG***?
Both are certified burglary resistant. SKG** (2 stars) resists a break-in attempt for at least 3 minutes, SKG*** (3 stars) for at least 5 minutes and has anti-snap protection. Many insurers require SKG***.
How much does a multipoint lock cost?
Opening, repairing or replacing a multipoint lock is priced on request, depending on brand, type and size. You hear the price after inspection, before we start.
How much does a car lockout cost?
A car lockout starts from €99, plus a €40 call-out fee. We open almost every make without damage.
Do I get a warranty on the work?
Yes. Our work carries a 1-year warranty. Supplied locks and cylinders also carry the manufacturer's warranty.